Support for MSH SMARTCOM TUCANO URBANO

Connecting your SMARTCOM to a phone, TFT multimedia display or GPS is easy! Just follow these steps:

1. With the device turned off, press and hold the front button (Volume +) for 7 seconds. The LED will flash blue and red—ready for pairing.

2. On your phone, display or GPS, go to Bluetooth settings and look for "SMARTCOM by MIDLAND".

3. Tap to confirm and, if prompted, enter the PIN code 0000. The SMARTCOM LED will flash four times to confirm successful pairing.

Voilà! Your device is now connected and ready to use.

Tip: If your bike has a TFT multimedia display, pair it directly with the intercom and only pair your smartphone to that display for optimal connection.

You can pair intercoms from any brand!

• SMARTCOM, ULTRACOM, Midland: With the device on, hold the rear button (Volume –) for 7 seconds until the LEDs flash blue and red. On the other device, start intercom pairing per its manual. SMARTCOM will confirm with a flash and voice message.

• Other brands: Repeat the same front procedure (rear button hold), then start phone pairing on the other intercom per its manual.

Note: A new update will soon allow native connection to OBI (Cardo) and some Sena and Interphone models.

Updating is quick!

1. Download BTUpdater from the "UPGRADE" section above on this page.

2. Connect the device to your PC via the charging cable. The software will guide you.

Important: BTUpdater only works on Windows PCs, not on macOS.

Press the rear button (Volume –) once to open intercom communication.

• Raise volume: hold front button (Volume +).

• Lower volume: hold rear button (Volume –).

Adjust only while listening to the audio source you want to modify.

Your helmet speakers may be misaligned.

1. Check alignment: remove helmet and ensure speakers are aligned with your ears.

2. Test: place speakers directly on your ears—if it sounds better, adjust the mounting.

Make sure speakers are properly positioned for optimal audio quality!

1. With the device on, hold the front button (Volume +) for more than 9 seconds…

2. Keep holding until you hear the battery status announced in your preferred language.

3. Release the button when you hear the language you want.

Just double-press the front button (Volume +) and you’re good to go.

Press any SMARTCOM button once to answer or end a call. To reject an incoming call, hold any button for 3 seconds.

Auto-answer: If enabled, SMARTCOM will pick up after 8 seconds. To toggle it, with the device off hold front (Volume +) and rear (Volume –) buttons simultaneously for 9 seconds until you hear a beep and voice confirmation.

1. Open your favorite music app on your phone.

2. Press the front button (Volume +) once to play/pause.

3. While playing, press the front button three times to skip forward, or the rear button three times to go back.

No, music stops during intercom talk but resumes automatically when the intercom call ends.

Absolutely! SMARTCOM is fully waterproof—you don’t need to worry about rain anywhere.

It takes about 2 hours to reach full charge.

Up to 8 hours of continuous use.

First, ensure you have the latest firmware, check these FAQs and the Quick Start Guide for solutions. If the issue persists, contact our support team using the form at the bottom of this page—we’ll respond ASAP.